Freight is the first workflow
Stop finding missing freight evidence after the decision is already expensive.
GENESIS helps broker operations teams make evidence gaps visible before carrier payment, shipper billing, or dispatch review. It fits alongside the TMS, document store, and accounting systems that already hold operational authority.
A practical first packet
A carrier invoice arrives with a delivery receipt, but detention backup is missing.
Instead of discovering the gap during payment reconciliation, the workflow compares the submitted invoice and documents against the configured checkpoint. It shows what is present, what is missing, and who owns the next review.
Decision context
Needs review
The checkpoint is a workflow signal, not a payment instruction. A designated operator resolves, waives, or escalates the exception under the broker's policy.
Before carrier payment
Confirm the packet required by the broker is complete or route the exception to the accountable reviewer.
Before shipper billing
Surface document and charge support gaps before a billing dispute turns into a manual investigation.
Before dispatch review
Make carrier and load evidence requirements visible before an operator records a release decision.
What GENESIS does
- Shows required evidence and unresolved gaps for a defined operational checkpoint.
- Routes review work to an accountable person or authorized source-system workflow.
- Preserves the evidence evaluation and the documented decision record.
What GENESIS does not do
- Replace the TMS, accounting system, broker policy, or the person authorized to decide.
- Claim that submitted documents prove real-world truth, carrier performance, or legal compliance.
- Initiate payment, dispatch, or any other business action without a separately authorized integration.
A controlled pilot should answer
Does this make the team measurably faster and more consistent at resolving evidence exceptions?
- Time from exception identified to evidence resolved
- Packets complete at first review
- Repeat exception causes by counterparty and workflow stage
- Reviewer overrides and their documented reason
- Time spent chasing documents across email, portals, and source systems